Terms of Service
Agreement and Scope
These Terms of Service (the "Terms") govern your access to and use of the Maple Street Street Food Co. website and related services (the "Services"), including bookings, event facilitation, vendor participation and any interactions with the Maple Street collective. By using our website, booking vendors or accepting services you agree to be bound by these Terms. If you represent an organization, you confirm you have authority to accept these Terms on behalf of that organization. The Terms describe obligations for clients, vendors and visitors, and explain our booking, payment, cancellation and liability rules. Specific agreements (quotations, catering contracts or vendor agreements) that you enter into with Maple Street take precedence where they explicitly address a matter covered here. We may update the Terms from time to time; material changes will be posted on this page and, where appropriate, communicated directly to affected clients. Continued use of the Services after updates constitutes acceptance of the revised Terms. If you have questions about any term or need a translated copy for specific needs, contact our team through [email protected] so we can assist and clarify before you proceed with bookings or participation.
Bookings, Payments and Pricing
When you request a quote or book services, we provide a written estimate outlining menu items, staffing levels, equipment needs and fees. Accepting a quote or signing a confirmation constitutes a booking and creates a binding agreement subject to these Terms and the booking document. Prices listed in quotes reflect estimated costs based on menu selections, guest counts and local sourcing; if supply conditions or vendor availability materially change we will notify you and propose adjustments. A deposit is required to secure most bookings; the deposit amount and payment schedule are stated in the booking confirmation. Final guest counts, dietary notes and site details must be provided in the timeframe specified in the confirmation. Final billing is based on the greater of the confirmed guest count or actual attendance where applicable. Payments are accepted by methods indicated in your invoice; outstanding balances must be cleared before or on the event date unless otherwise agreed in writing. Failure to pay invoiced amounts may delay or cancel Services and may result in collections actions. Taxes, permit fees and third-party charges (parking, venue fees) are additional unless explicitly included. Refunds and credits are handled according to the cancellation policy set out below and any special terms in the booking agreement.
Cancellation, Rescheduling and Force Majeure
If you must cancel or reschedule, notify our events team as early as possible. Standard cancellation charges vary by booking size and lead time and are always specified in your confirmation. For many bookings, cancellations within a defined window before the event will incur forfeiture of the deposit and may include additional fees to cover vendor commitments and staffing. Where rescheduling is possible we will work with you to find an alternative date subject to vendor availability; fees or price differences may apply. We are not liable for delays or failures due to force majeure events beyond our control including but not limited to severe weather, public health orders, civil unrest, venue closures, supplier interruptions or transportation shutdowns. In such circumstances we will make reasonable efforts to propose alternatives such as rescheduling, selecting available vendors or modifying menus; any refunds or credits will be calculated based on actual costs incurred and relevant contractual terms. For multi-vendor activations, each vendor may have their own cancellation terms. We recommend event organizers consider event insurance to cover cancellation or loss arising from circumstances outside our control. In the event of partial disruption on the event day, we will endeavor to preserve service quality and minimize impact, and any compensation will be handled in accordance with documented losses and applicable law.
Liability, Warranties and Indemnity
We operate and deliver Services using reasonable skill and care. However, to the fullest extent permitted by applicable law, Maple Street Street Food Co. disclaims all warranties other than those expressly set out in a booking agreement. We do not guarantee the continuous availability of the website or perfect performance under all conditions. Our total liability for any claim arising from or related to these Terms or Services is limited to the amount paid by you for the Services that gave rise to the claim in the twelve months prior to the event, except where applicable law prohibits such limitation. We are not liable for indirect or consequential losses such as lost profits, loss of business or reputational loss. Clients agree to indemnify and hold Maple Street and our vendors harmless from any third-party claims, liabilities, losses or expenses arising from client-supplied materials, inaccurate information, or breach of these Terms, including claims related to allergens or failure to disclose dietary restrictions. Vendors operating within our collective maintain required permits and insurance; clients may request vendor policy details for particularly large activations. Guests and clients are responsible for communicating allergies and dietary restrictions clearly and for ensuring any provided information is accurate before service.
Intellectual Property and Content Use
All content on the Maple Street website and in our materials — including logos, imagery, menus, copy and layout — is owned or licensed by Maple Street Street Food Co. and is protected by intellectual property laws. You may view and download materials for personal, non-commercial use only. Reproduction, modification, distribution or republication of our content for commercial purposes requires prior written permission. When you submit photographs, menu ideas or vendor concepts to us during vendor applications or creative consultations, you grant Maple Street a non-exclusive, worldwide, royalty-free license to use, reproduce and display such content for promotional and operational purposes unless otherwise agreed in writing. If you supply third-party content, you represent that you have the necessary rights and consents. Requests to use our logos or trademarks for external promotions should be sent to [email protected]; approvals are subject to our brand guidelines and may require a written license agreement. Unauthorized use of our intellectual property may result in termination of agreements and legal action where necessary.
Governing Law and Dispute Resolution
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any dispute arising out of or related to these Terms or Services should first be raised in writing to Maple Street Street Food Co. so we may attempt amicable resolution. If a dispute cannot be resolved amicably within a reasonable time, parties may seek mediation or arbitration before pursuing court action, except where injunctive relief is required. Venue for any court proceedings shall be a competent court located in Toronto, Ontario. Where contrary law applies to consumer transactions, the mandatory provisions of that law will govern and these Terms will be read and applied accordingly. If any provision of these Terms is found to be invalid or unenforceable, it will be severed and the remainder of the Terms will continue in full force and effect.
Contact
For questions about these Terms, contractual details, or to request copies of vendor agreements and insurance certificates, contact our events team at [email protected] or by phone at +1 (416) 555-0199. Our registered office is 123 Queen St W, Unit 45, Toronto, ON M5H 2M9, Canada. These Terms were last updated in January 2026. Please review them periodically for changes.