Maple Street Street Food Co.

Information We Collect

We collect information that you provide directly when you interact with our site or services. This includes names, email addresses, phone numbers, postal addresses, event details, vendor application materials and payment details when booking services. We also collect information when you subscribe to newsletters, request quotes, or complete forms. When you visit our website we automatically collect technical data such as IP address, browser type, device identifiers, and pages viewed. For some events we may collect dietary requirements and allergy information to ensure safe service. We retain only the minimum personal information necessary to provide the requested service, to comply with legal obligations and to support legitimate business needs such as billing and customer care.

How We Use Information

Personal information is used to deliver services including event planning, vendor coordination, scheduling and communication. We use contact details to respond to inquiries, issue confirmations, deliver invoices and provide updates about bookings. Technical data helps us operate, secure and improve our website. We may also use aggregated or anonymized data for analytics and to shape event programs, vendor selection and marketing activities. We do not sell personal data. In cases where we use personal data for marketing, we will obtain your consent where required by law and provide an easy way to opt out. We may retain information for as long as necessary to fulfill the purposes described, to comply with legal obligations and to resolve disputes.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to provide core functionality, improve performance and understand how the site is used. Essential cookies enable site navigation and security. Non-essential cookies support analytics, performance measurement and optional features. You can manage cookie preferences using the cookie consent control on the site; rejecting optional cookies will not prevent access to core functionality. We use third-party services for analytics and performance; those providers may set their own cookies. For more details about cookies in use and how to opt out of third-party analytics, use your browser settings or contact us at [email protected].

Sharing and Disclosure

We share personal information with trusted third parties where necessary to provide services, such as payment processors, event partners, logistics providers and email delivery services. Vendors engaged for events will receive only the information they require to perform their service (for example, dietary notes for guests) and are contractually required to protect it. We may disclose information to comply with legal obligations, respond to lawful requests by public authorities, enforce our agreements and protect our rights, property or safety and those of customers. Where we transfer data across borders we ensure appropriate safeguards in accordance with applicable law.

Data Retention and Security

We retain personal information only as long as necessary to provide services, for legal or regulatory reasons, or to resolve disputes. We implement administrative, technical and physical safeguards to protect personal information, including encryption for sensitive data during transmission, access controls and periodic security reviews. While we strive to protect your information, no system is completely secure. If a data incident affects personal information, we will respond in accordance with applicable law and notify affected individuals when required.

Your Rights and Choices

Subject to applicable law, you have rights regarding your personal information including access, correction, deletion, restriction of processing and portability. You can unsubscribe from marketing communications at any time via the links provided in emails or by contacting [email protected]. To exercise other rights or request a copy of the information we hold about you, please email our privacy contact. We will respond within a reasonable timeframe and may require verification of identity before fulfilling requests to protect privacy and security.

Children

Our services are not directed to children under 13, and we do not knowingly collect personal information from children without parental consent. If we learn that we have collected personal information from a child without appropriate consent, we will take steps to delete the information promptly.

Contact & Complaints

If you have questions or concerns about our privacy practices, please contact our privacy officer:

If you remain unsatisfied after contacting us, you may raise a concern with the Office of the Privacy Commissioner of Canada or the applicable provincial privacy authority.